PRIVACY STATEMENT

Protecting the personal privacy of every customer, vendor, and employee is a crucial part of gaining and keeping your trust in Haier Electrical Appliances (Malaysia) Sdn Bhd. (us). As a global transport management system, we strive to provide a high level of privacy protection across all of our businesses and services.

This Privacy Statement(“Statement”) does not apply to third-party applications, products, services, websites or social media features that may be accessed through links that we provide on our Apps. Accessing those links may result in the collection of information about you by a third party. We do not control or endorse those third-party websites or their privacy practices.  We encourage you to review the privacy policies of such third parties before interacting with them. 

Please read this Statement carefully. When using our services that link to or reference this Statement, you agree to be bound by the terms and conditions of this Statement.

Your personal data – what is it?

Personal data relates to a living individual who can be identified from that data. Identification can be by the data alone or in conjunction with any other data in the data controller’s possession or likely to come into such possession. The processing of your personal data is governed by Personal Data Protection Act 2010.

What roles do we play in processing your data?

We are the data controller, data controller means a Person or a juristic person having the power and duties to make decisions regarding the collection, use, or disclosure of the Personal Data. This means that we decide how your personal data is processed and for what purposes. We know that you care how data about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. 

When are your personal data collected?

We may obtain your personal data from the following sources including but not limited to:

· Information obtained directly from you through various means such as campaigns, forms, business cards, purchase of products and services；

· Information obtained from other legitimate sources such as databases and third parties;

· whenever you use our services and products;

· whenever you register to use our online services and become our customer;

· whenever you contact us via the various channels we offer you.

Our collection of personal data

The personal data we collect include any and all data you provide to us when you enter into contract with us, register an account with us, use our Apps or add information to your account, or give us in any other way. You can choose not to provide data to us, but we may then not be able to service you where such services require processing such data. We use the data that you provide for purposes administering your use of our services, such as communicating with you, responding to your requests, managing your account, customizing your service experience with us and improving our products and services. We may communicate with you by mail, email or telephone. We will send you strictly service-related announcements or information on rare occasions when it is necessary to do so.

Examples of the data we collect and store include:

When you register to be our user, we collect data you entered, including:

· Name;

· Identity card no;

· Nationality, education

· Age;

· Date of Birth;

· Residential Address, house registration;

· Gender;

· Email address;

· Mobile Number;

· Passport No;

· Photo;

· Nick Name;

· signatures,

· insurance details ;

· House registration;

· Qualifications;

· Educations;

· your license or permit and other identifiers

· information on government-issued cards (e.g., national identification number, passport number),

· work-related information (e.g., job title, company you work for),

When you use our Apps, we collect information including:

· Device information: hardware device address, device information, device type, preference, etc.;

· Transportation information: Transportation routes, POD, Delivery Note , etc.;

· Other personal information: device usage information, problem feedback, location,  telephone numbers, fax number, country, contact person and other similar information including your involved employees, information of purchase, products or purchase and product history; other information that you have provided necessary information collected, used, or disclosed to manage our relationship

We may also receive data about your location and your mobile device when you download our apps. This includes a unique identifier for your device. We may use this data to provide you with location-based personalized services. You can turn off location services on your device.

All the data we collect from you may be stored as log files in our server or as augmented information associated with you or your devices. These log files are used for analysis, research, auditing, and other purposes. Your data is stored in log files until the data is transferred to backup databases or related texts. We routinely back-up a copy your data to prevent loss of your data in case of a server breakdown or human error. However, all such copies of your data in our backup database will be retained only for as long as our data retention policy permits (see “How long do we keep your personal data?” below), and will in any case be deleted immediately upon your request.

How do we process your personal data?

We comply with our obligations under applicable privacy laws by keeping personal data up to date; by storing and destroying it securely; by collecting and retaining only the necessary data that we need to service you; by protecting personal data from loss, misuse, unauthorized access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.

The processing operations we perform on your data cover automated and non-automated means of collecting, recording, organizing, structuring, storing, altering, retrieving, using, transmitting, disseminating or otherwise making available, aligning or combining, restricting, and/or erasing your data.

We use your personal data for the following purposes:

· To design and deliver our services and activities to you.

· To operate our Apps to provide you access to and use of our services.

· To provide services and products requested by you as described when we collect the information.

· To contact you to conduct research about your opinions of current services and products or of potential new services and products that may be offered by us.

· To share your contact details with our affiliate offices around the world within our group companies, for the purposes of internal administration and back-office support, to ensure our network security, and to prevent fraud.

· To maintain the integrity and safety of our data technology systems which store and process your personal data.

· To provide anonymous reporting for internal and external customers.

· To provide you with location based personalized services (such as leave and back home function).

· To enforce or defend our policies or contract with you.

· To detect and investigate data breaches, illegal activities, and fraud.

· For legal compliance purpose.

Upon subscribing to our services or register with our Apps, you will be receiving marketing and/or promotional emails from us, which includes promotions and information on future events. If you do not wish to receive any promotional news, please click the “unsubscribe” link at the bottom of the email and you will be excluded from our newsletters.

What is our lawful basis for processing your personal data?

In general, the lawful bases for us to process your personal data for the various types of processing performed on your data (please refer to “How do we process your personal data?” section of this Statement) is, as applicable, processing based on your consent, as necessary for us to enter into and to perform our contract with you, or as necessary to pursue the legitimate interest of our company or of third parties.

We will collect, process and use the personal data supplied by you only for the purposes communicated to you and will not disclose your data to third parties except under the circumstances of data disclosure described in the “Sharing your personal data” section below.

Where we talk about our legitimate interest or that of third parties, such legitimate interest can include:

· Implementation and operation of a group-wide organizational structure and group-wide information sharing;

· Right to freedom of expression or information, including in the media and the arts;

· Prevention of fraud, misuse of company IT systems, money laundering or any other activities required by the competent authorities;

· Operation of a whistleblowing scheme;

· Physical security, IT and network security;

· Internal investigations; and

· Proposed mergers and acquisitions

Necessity to provide us data

You are not under any obligation to provide us any personal data. As noted below, the choice is yours. However, please note that without certain data from you, we may not able to undertake some or all of our obligations to you under our service contract with you, or adequately provide you with our full range of services. If you would like to obtain more detail about this, please contact us following the instructions in the “Whom should I contact” section below.

Sharing your personal data

Your personal data will be treated as strictly confidential, and will be shared only with the categories of data recipients listed below. We will only share your data with third parties outside of our company with your consent, and you will have an opportunity to choose for us not to share your data.  

We may disclose your personal data to:

· our affiliated entities within our global group of companies worldwide and authorized employee to provide you services such as facilitating order processing and shipping, for internal administration purposes, to detect and deal with data breaches, illegal activities, and fraud, and to maintain the integrity of our information technology systems.

· third party service providers whom we sub-contract to work on our behalf or for us and therefore may have access to your data only for purposes of performing these tasks on our behalf and under obligations similar to those described in this Statement, who perform functions such as data processing, auditing, order fulfillment, managing and enhancing customer data, providing customer service, conducting customer research or satisfaction surveys, logistics support, marketing support, payment processing and invoice collection support, informational systems technical support, to help us provide, analyze, and improve our services such as data storage, maintenance services, database management, web analytics, improvement of our service features, and to assist us in detecting and dealing with data breaches, illegal activities, and fraud.

· governments and/or government-affiliated institutions, courts, or law enforcement agencies, to comply with our obligations under relevant laws and regulations, enforce or defend our policies or contract with you, respond to claims, or in response to a verified request relating to a government or criminal investigation or suspected fraud or illegal activity that may expose us, you, or any other of our customers to legal liability; provided that, if any law enforcement agency requests your data, we will attempt to redirect the law enforcement agency to request that data directly from you, and in such event, we may provide your basic contact information to the law enforcement agency.

· third parties involved in a legal proceeding, if they provide us with a court order or substantially similar legal procedure requiring us to do so.

We may provide you with opportunities to connect with third party applications or services. If you choose to use any such third party applications or services, we may facilitate sharing of your information with your consent. However, we do not control the applications or services of those third parties or how they use your information, and your use of such applications and services is not governed by this Statement. Please review the terms and the privacy policies of those third parties before using their applications or services.

Purpose of our personal data collection

•Customer data management: such as, maintaining and updating lists/directories of Business Partners (including your Personal Data), keeping contracts and associated documents in which, you may be referred to;

•Relationship management: such as, planning, performing, and managing the (contractual) relationship with the Business Partners, e.g., by performing order details of products or services, providing trainings, processing and handling payments, performing accounting, auditing, billing, guarantee and collection activities, arranging shipments and deliveries, providing support services and keeping tracks and records;

•Business analysis and improvement: such as, conducting research, data analytics, assessments, surveys and reports on our products, services and you or the Business Partner's performance, development and improvement of marketing strategies and products and services;

•IT systems and support: such as providing IT and helpdesk supports, creating and maintaining and managing your access to any systems to which we have granted you access, removing inactive accounts, implementing business controls to enable our business to operate, and to enable us to identify and resolve issues in our IT systems, and to keep our systems secure, performing IT systems development, implementation, operation and maintenance;

•Security and system monitoring, such as authentication and access controls and logs where applicable, monitoring of system, devices and internet, ensuring IT security, prevention and solving crimes, as well as risk management and fraud prevention, as well as our security related processes at our premises;

How long do we keep your personal data?

We keep your personal data for no longer than reasonably necessary for the given purpose for which your data is processed. If you will provide us, or have provided us, consent for us to process your data, we will process your data for no longer than your consent is effective. Notwithstanding the above, we may retain your personal data as required by applicable laws and regulations, as necessary to assist with any government and judicial investigations, to initiate or defend legal claims or for the purpose of civil, criminal or administrative proceedings. If none of the above grounds for us to keep your data apply, we will delete and dispose of your data in a secure manner according to our data protection policy.

Privacy of data subjects have limited or no legal capacity

Our products and services are not targeted to persons have limited or no legal capacity. We do not knowingly collect or process personal data from persons have limited or no legal capacity. Please note that if you are limited or no legal capacity, you will need to provide us a written signed consent from your parent or guardian indicating that your parent or guardian has consented for us to process your data and send us the consent through contact information provided from the section of “Whom should I contact?”

Your rights and your personal data

Unless subject to an exemption under applicable privacy laws, you have the following rights with respect to your personal data:

· The right to request that we correct any personal data if it is found to be inaccurate or out of date.

· The right to request to erase your personal data where it is no longer necessary for us to retain such data, except we are not obliged to do so if we need to retain such data in order to comply with a legal obligation or to establish, exercise or defend legal claims.

· The right to withdraw your consent to the processing at any time, if and where we rely on your consent to process your data. This includes cases where you wish to opt out from marketing communications that you receive from us.

· The right to restrict our processing of your personal data where you believe such data to be inaccurate, our processing is unlawful; or that we no longer need to process such data for a particular purpose unless we are not able to delete the data due to a legal or other obligation or because you do not wish for us to delete it.

· The right to object to us using your personal data, where the legal justification for our processing of your personal data is our legitimate interest. We will abide by your request unless we have compelling legitimate grounds for the processing which override your interests and rights, or if we need to continue to process the data for the establishment, exercise or defense of legal claims. 

· The right to lodge a complaint regarding our processing of your data, with the competent authority where you reside or in which your data is processed.

If you would like to exercise any of the above rights, please do so by providing your request to the contact window set forth in the “Whom should I contact” section.

After receiving your request, we will evaluate your request and inform you how we intend to proceed on your request. Under certain circumstances in accordance with applicable privacy laws and regulations, we may withhold access to your data, or decline to modify, erase, or restrict the processing of your data.

Please be advised that if you exercise the rights to erase data, restrict or object to our processing, or to withdraw your consent, we may not be able to continue our services to you if the necessary data is missing for processing.  

Transfer, Storage, and Processing of Data Abroad

l As noted in the “Sharing your personal data” section of this Statement, as a part of a globally operating company, we may share your information with our affiliate companies or third parties.  Please refer to the “Sharing your personal data” section of this Statement for the recipients of your data and the reasons for our provision of your data to them. Where such entities are located in other countries and jurisdictions, we will therefore be transferring your personal data outside the country or jurisdiction where your personal data was collected. In making such data transfers, we make sure to protect your personal data by applying the level of security required by applicable privacy laws. Where we transfer your data to a country or jurisdiction that cannot guarantee the required level of protection as required by applicable privacy laws, we have enhanced our IT security measures to increase the protection of your personal data.

Further processing

If we wish to use your personal data for a new purpose not covered by this Statement, then we will provide you with a new notice explaining this new use prior to commencing such further processing for a new purpose, setting out the relevant new purpose and processing conditions. In such case, we will find a lawful basis for further processing, and whenever necessary we will seek your prior written consent to such further processing.

Security

We protect your data using technical measures to minimize the risks of misuse, unauthorized access, unauthorized disclosure, loss or theft, and loss of access. Some of the safeguards we use are data pseudonymization, data encryption, firewalls, and data access authorization controls. We take our data security very seriously. Therefore, the security mechanisms used to protect your data are checked and updated regularly to provide effective protection against abuse.

The information we collect are usually encoded. Moreover, we have put in place additional and comprehensive state-of-the-art security measures when your data are accessed via the internet. Firewalls prevent unauthorized access. Diverse encryption and identification layers protect your data from intrusion or disclosure to third parties during data transfer. Moreover, an electronic identifier is generated during data transfer to safeguard your information.

For your confidentiality and security, we use ID and password to secure your personal information. It is important for you to protect your ID, password, or any personal information. Do not disclose your personal information (especially password) to anyone. When you are finished using our services, please do not forget to log out from your account.

Despite our best efforts, however, security cannot be absolutely guaranteed against all threats. If you believe that the security of your data has been compromised, or if you like more information on the measures we use to protect your data, please contact us following the instructions in the “Whom should I contact” section below.

What are your choices?

You have the choice to allow us to collect and process your data. The collection and processing of your personal data is neither a statutory nor a contractual requirement, although as noted above, we will be unable to provide you with certain services without the data necessary for such services purposes.

You can always choose not to provide your data to us, although we may need such data to process your requests, in which case we will inform you of our constraints.  

To the extent that you have consented to our processing of your data, you can choose to discontinue our processing at any time.   

You can choose to add or update data that you have provided to us.   

You can choose to erase your data, or you may choose to restrict our processing of your data instead.

You can choose to object to our processing of your data.

Your choice or request on any aspects of data processing listed above can be communicated to us using the channels set forth in the “Whom should I contact” section of this Statement.

In summary, what we are allowed to do with your data is, with limited exceptions under applicable privacy laws, up to you. However, in the event that you choose for us not to further process your data, such choice may affect the delivery of our obligations or services to you; in this situation, we will inform you of our constraints.

Whom should I contact?

If you have any question about this Statement, or if you would like to exercise any of your rights, or if you have any complaints that you would like to discuss with us, please in the first instance send us signed and dated request, together with a copy of your identity card. Please be as accurate as possible:

by post to：

Haier Electrical Appliances (Malaysia) Sdn. Bhd. 200201027039 (594702-A)

Lot No. 12F-1 & 2, 12th Floor, Tower 5 @PFCC,

Jalan Puteri 1/2, Bandar Puteri Puchong,

47100 Puchong, Selangor Darul Ehsan, Malaysia.

Tel: 03-5882 2888

Or

by e-mail to : my.legal@haier.com.my

PENYATA PRIVASI

Melindungi privasi peribadi setiap pelanggan, vendor dan pekerja adalah bahagian penting dalam memperoleh dan mengekalkan kepercayaan anda terhadap Haier Electrical Appliances (Malaysia) Sdn. Bhd. (kami). Sebagai sistem pengurusan pengangkutan global, kami berusaha untuk menyediakan tahap perlindungan privasi yang tinggi dalam semua perniagaan dan perkhidmatan kami.

Penyata Privasi ini ("Penyata") tidak terpakai kepada aplikasi, produk, perkhidmatan, laman web atau ciri media sosial pihak ketiga yang mungkin diakses melalui pautan yang kami sediakan dalam Aplikasi kami. Akses ke pautan tersebut mungkin menyebabkan maklumat tentang anda dikumpul oleh pihak ketiga. Kami tidak mengawal atau menyokong laman web pihak ketiga atau amalan privasi mereka. Kami menggalakkan anda untuk menyemak dasar privasi pihak ketiga tersebut sebelum berinteraksi dengan mereka.

Sila baca Penyata ini dengan teliti. Dengan menggunakan perkhidmatan kami yang merujuk atau memaut kepada Penyata ini, anda bersetuju untuk terikat dengan terma dan syarat dalam Penyata ini.

Data Peribadi Anda – Apakah Itu?

Data peribadi merujuk kepada individu yang masih hidup yang boleh dikenal pasti daripada data tersebut, sama ada secara langsung atau bersama-sama dengan maklumat lain yang berada dalam pemilikan pengawal data. Pemprosesan data peribadi anda adalah ditadbir oleh Akta Perlindungan Data Peribadi 2010.

Peranan Kami Dalam Memproses Data Anda

Kami ialah pengawal data, iaitu individu atau entiti yang mempunyai kuasa dan tanggungjawab untuk membuat keputusan berkenaan pengumpulan, penggunaan atau pendedahan Data Peribadi. Ini bermaksud kami menentukan bagaimana data peribadi anda diproses dan untuk tujuan apa.

Bilakah Data Peribadi Anda Dikumpulkan?

Kami mungkin memperoleh data peribadi anda daripada sumber berikut termasuk tetapi tidak terhad kepada:

· Maklumat yang diperoleh terus daripada anda melalui pelbagai kaedah seperti kempen, borang, kad perniagaan, pembelian produk dan perkhidmatan;

· Maklumat yang diperoleh daripada sumber sah lain seperti pangkalan data dan pihak ketiga;

· Apabila anda menggunakan produk dan perkhidmatan kami;

· Apabila anda mendaftar untuk menggunakan perkhidmatan dalam talian kami;

· Apabila anda menghubungi kami melalui saluran yang disediakan.

Pengumpulan Data Peribadi Kami

Data yang kami kumpulkan termasuk segala maklumat yang anda berikan ketika anda menandatangani kontrak, mendaftar akaun, menggunakan Aplikasi kami atau menambah maklumat kepada akaun anda. Anda boleh memilih untuk tidak memberikan data anda, tetapi ini mungkin akan menjejaskan keupayaan kami untuk memberikan perkhidmatan yang memerlukan data tersebut.

Contoh Data Yang Kami Kumpul dan Simpan:

· Nama;

· No. Kad Pengenalan;

· Kewarganegaraan, pendidikan;

· Umur dan tarikh lahir;

· Alamat kediaman;

· Jantina;

· Alamat e-mel dan nombor telefon;

· No. Pasport;

· Gambar;

· Nama samaran;

· Tandatangan;

· Butiran insurans;

· Kelayakan;

· Maklumat kerja (cth. jawatan, nama syarikat);

· Maklumat kad kerajaan (nombor IC, nombor pasport, dll.).

Apabila Anda Menggunakan Aplikasi Kami, Kami Kumpul Maklumat Seperti:

· Maklumat peranti: alamat perkakasan, jenis peranti, dan keutamaan;

· Maklumat pengangkutan: laluan, nota penghantaran, dan sebagainya;

· Maklumat penggunaan, maklum balas masalah, lokasi, nombor telefon, maklumat pembelian dan sejarah produk.

Kami mungkin juga menerima maklumat lokasi dan peranti anda apabila anda memuat turun aplikasi kami. Ini termasuk pengecam unik untuk peranti anda. Anda boleh memilih untuk mematikan perkhidmatan lokasi pada peranti anda.

Bagaimana Kami Memproses Data Peribadi Anda

Kami mematuhi undang-undang privasi dengan memastikan data dikemas kini, disimpan dengan selamat, dan hanya menyimpan data yang perlu. Pemprosesan data termasuk cara automatik dan bukan automatik seperti merekod, menyusun, menyimpan, mengubah, mendapatkan semula, menggunakan, menyebarkan, menyekat dan memadamkan data anda.

Kami menggunakan data peribadi anda untuk tujuan berikut:

· Menyediakan perkhidmatan dan aktiviti kepada anda;

· Mengendalikan aplikasi kami;

· Memberi produk dan perkhidmatan yang diminta;

· Menghubungi anda untuk penyelidikan kepuasan pelanggan;

· Berkongsi maklumat dengan pejabat bersekutu kami;

· Mengekalkan keselamatan sistem teknologi kami;

· Laporan tanpa nama untuk pelanggan dalaman dan luaran;

· Perkhidmatan berdasarkan lokasi;

· Mematuhi kewajipan undang-undang.

Jika anda mendaftar untuk perkhidmatan kami, anda akan menerima e-mel promosi. Anda boleh memilih untuk berhenti melanggan pada pautan yang disediakan dalam e-mel tersebut.

Asas Sah Pemprosesan Data Anda

Kami memproses data anda berdasarkan:

· Persetujuan anda;

· Keperluan kontrak antara kami dan anda;

· Kepentingan sah syarikat atau pihak ketiga.

Keperluan Memberikan Data Kepada Kami

Anda tidak diwajibkan memberikan data anda. Namun, tanpa data tertentu, kami mungkin tidak dapat memberikan beberapa perkhidmatan atau memenuhi kontrak kami dengan anda.

Perkongsian Data Peribadi Anda

Data anda akan dikendalikan secara sulit dan hanya dikongsi dengan pihak berikut:

· Entiti bersekutu dalam kumpulan syarikat kami;

· Penyedia perkhidmatan pihak ketiga;

· Badan kerajaan dan penguatkuasa undang-undang;

· Pihak ketiga yang terlibat dalam prosiding undang-undang.

Kami juga boleh berkongsi data anda dengan aplikasi pihak ketiga dengan persetujuan anda.

Tujuan Pengumpulan Data Peribadi

· Pengurusan data pelanggan;

· Pengurusan hubungan;

· Analisis dan penambahbaikan perniagaan;

· Sistem IT dan sokongan;

· Pemantauan keselamatan dan sistem.

Tempoh Penyimpanan Data Peribadi

Kami menyimpan data peribadi anda hanya selama mana diperlukan untuk tujuan ia diproses, atau sebagaimana yang ditetapkan oleh undang-undang. Setelah tujuan tersebut tamat, data anda akan dipadam secara selamat.

Privasi Individu Yang Kurang Upaya Atau Tiada Kapasiti Undang-Undang

Kami tidak menyasarkan perkhidmatan kami kepada individu yang kurang upaya atau tiada kapasiti undang-undang. Sekiranya anda tergolong dalam kategori ini, anda perlu menyediakan kebenaran bertulis daripada ibu bapa atau penjaga anda.

Hak Anda Terhadap Data Peribadi Anda

Bergantung pada undang-undang privasi yang terpakai, anda berhak untuk:

· Meminta pembetulan data yang tidak tepat;

· Meminta pemadaman data;

· Menarik balik persetujuan;

· Mengehadkan pemprosesan;

· Membantah pemprosesan;

· Membuat aduan kepada pihak berkuasa.

Permintaan boleh dibuat kepada pihak yang ditetapkan dalam seksyen "Siapa Yang Perlu Dihubungi".

Pemindahan, Penyimpanan, dan Pemprosesan Data di Luar Negara

Kami mungkin memindahkan data anda ke luar negara untuk tujuan pentadbiran dalaman. Kami memastikan tahap perlindungan data mengikut undang-undang privasi yang terpakai.

Pemprosesan Tambahan

Jika kami ingin menggunakan data anda untuk tujuan baru, kami akan memaklumkan anda terlebih dahulu dan mendapatkan persetujuan anda jika perlu.

Keselamatan

Kami melindungi data anda dengan langkah teknikal seperti penyulitan data, kawalan akses dan firewall. Kami mengemas kini sistem kami secara berkala untuk perlindungan maksimum. Walau bagaimanapun, tiada sistem yang boleh menjamin keselamatan mutlak.

Pilihan Anda

Anda berhak memilih untuk:

· Memberi atau menahan data anda;

· Menarik balik persetujuan pada bila-bila masa;

· Mengemas kini atau memadam data;

· Mengehadkan atau membantah pemprosesan data.

Segala pilihan anda boleh dikemukakan melalui maklumat hubungan yang diberikan di bawah.

Siapa Yang Perlu Dihubungi?

Jika anda mempunyai sebarang soalan, ingin melaksanakan hak anda, atau membuat aduan, sila hubungi kami dengan permintaan bertulis beserta salinan kad pengenalan anda.

Melalui pos: Haier Electrical Appliances (Malaysia) Sdn. Bhd.
Lot No. 12F-1 & 2, Tingkat 12, Tower 5 @ PFCC,
Jalan Puteri 1/2, Bandar Puteri Puchong,
47100 Puchong, Selangor Darul Ehsan, Malaysia.
Tel: 03-5882 288